Quick Escalator
Professional escalation workflow management
💡 Choose the template style: 2 simple + 3 premium templates (5 total available)
🚨 Team Leader Escalation
📋 Escalation Details
📡 Coverage Indoor/Outdoor
💳 Payment Complaints / Refunds
For customers who paid and service didn't work, requesting refunds for amounts paid in error, or bank complaints.
💰 Payment Agreement
Customer wants to arrange a payment plan for outstanding balances.
🔄 Reconnection & AECB Update
Reconnection of a disconnected line after payment, ID update, or Etihad Credit Bureau (AECB) issues.
🎁 Smiles & Vouchers App
Voucher not received, or points missing.
🎬 Starzplay Service
No free voucher received or activation issues.
IT Department
Work order
Tech visit / Shifting / Installation delay
Tech Complaints
Sales lead
Reconnection
Paid DU dues (reconnect)
Reminder
- Custmer calling us the in first 5 days of the month
- Previuos Monthly rental already paid
- No other disconection reasons: Expired Emirate ID, Home region & High consumption schemes.
- Check if there is any rejection statement and inform the customer.
- In case of Pre to Post Migration make sure the line is active from 7 days.
- In case of complaints make Follow UP
- Interactions - Proactive Task - status (Appoitment)