Effortless Desk

Professional Workspace Access

⚠️ Administrator password required

User Role: Access basic features and standard tools

Admin Role: Full access to all features and settings

Utility Console

Professional Management & Productivity Suite

🔎 Verification Q/A Helper

❓ What is the last modification/change requested by customer?
Go to 360 → Recent Requests & Recent Payments. Check the last modification date.
❓ What is the registered contact email address?
From the left side menu → Contact Email.
❓ Have you contacted Customer Care in the past 30 days?
Go to Interaction → Customer Journey → check the date table.
Also check Interaction → Account → Channels (check the date, within 7 days).
In Customer Journey, filter Interactions Type to CALLS.
❓ Have you transferred any credit in the last 7 days?
Go to Billing → Adjustment and Transfers → UBT Details History → Last 7 Days.
❓ What is the active service or current plan customer is on?
Go to Profile → Account → Account Services. Check if it's chargeable, one-time, etc.
❓ What is the remaining amount of Benefits/Allowance?
Go to 360 → Usage Summary → IN Services. Check remaining benefits/allowance.

🧾 Quick Codes

Prestige AR
71461
Prestige EN
71462
CTSC AR/EN
3154
Home Move Gold AR
71037
Home Move Gold EN
71038
EGS Escalation AR/EN
12183
Enterprise Customers
8009111
SMB
8005800
Huawei Support
80066600
Main Menu
3137
Cancellation
8006665
Re-Open Complain (Answer "No")
1661
Balance
*121#
Anti-Spam
DNCR 1012
Play On Demand (Start/Stop)
*800#
Usage Limit Increase
*122#
Customer Service
800101
Wasel Flexi (6 GB)
*101*50#
Fleet Management
800102
Cancellation Arabic
3582
Cancellation English
3583
Allowance
*140#
Collection
023014650
1GB Daily + StarzPlay · 45 AED · 30 Days
*101*3030*2#
1GB Daily + 75min Local + StarzPlay · 50 AED · 30 Days
*101*3030*1#
1GB Daily + 75min Flexi · 50 AED · 30 Days
*101*3030*4#
AVAYA Survey
71990

📞 Call Tracker Pro

Monitor your call performance

Active Call
00:00
Ready to start
📊
Total Calls
0
⏱️
Avg Handle Time
0 sec

💰 VAT Calculator (5%)

📅 Prorated Calculator

📆 Prorated (Date Range)

📞 Phonetic Alphabet Helper

📋 Quick Checklist

📝 Quick Templates

Press ESC to close • Click any template to use it

📚 Interactive Tutorials

🛠️ Utility Console Tour
✨ Key Features Overview
👋 Welcome Tour (Restart)
🔄 Reset Progress